Customer Service

Shipping
Shipping charges listed on the website are ESTIMATES only. Actual shipping charges may differ. Customer is responsible for all shipping charges. Fuel surcharges may apply. Unless otherwise requested we ship via UPS Ground service. Alaska, Hawaii, and Puerto Rico require UPS Red or Blue service or, USPS Priority Mail. Express orders via UPS Next Day Air, 2nd Day Air, or 3 Day Air received by 2:00 PM EST will be processed the same day. Please allow from two to seven working days for UPS ground shipments and two weeks for Priority Mail. We attempt to ship all orders in the minimum number of cartons. Should your order merit alternative means of delivery we will get quotes for the best way freight collect and advise. Orders totaling in excess of $100.00 are automatically insured at a rate of .50 per $100.00 of declared value. This charge will be added to your invoice. Due to the nature of our business we do not back order items. All items are subject to prior sale and we reserve the right to limit quantities. Please indicate in the comment field of the order process if you would like us to contact you if an item(s) is out of stock. Shipping charges on all orders are non-refundable.
Handling Charges
All shipments will have a standard $0.00 handling charge. Handling charges are non-refundable. Should your order require going on a skid and shipping via freight, a skidding/packing fee of $25 per skid will apply. If the items are highly fragile i.e. Glass, the packing fee may be more to make the order shipping worthy.
Returns & Replacements
Items may be returned for credit or refund at our discretion within 10 days of delivery. All returns must have an Return Material Authorization Number (RMA). Call between 8:30 AM - 5:00 PM EST Monday through Friday for a RMA. Please have your invoice ready when you call. Returns after 10 days of the invoice date are subject to a 20% restocking fee. No returns after 30 days. Non-defective returns are subject to a 20% restocking fee. Carefully pack your return and write the RMA on the outside of the box in plain sight. Returns without an invoice or RMA are subject to delayed processing and the 20% restocking fee. Due to their nature some items such as kits, cut or measured product (wire, heat shrink and tubing) and software are non-returnable. No freight collect or COD returns accepted. Parcels damaged in transit are the responsibility of the shipper. Shipping charges on returned goods are non-refundable. Adjustments must be requested within 6 months of the order or return.
Ordering
Orders are periodically downloaded throughout the day. All orders placed after 2:00 PM ET will be processed on the following business day. Orders placed on Saturday, Sunday or on a National holiday will be processed on the next business day.
Payment
Mendelson's Liquidation Outlet - MECIaccepts Mastercard, Visa, American Express and Discover Cards. We also accept Checks and Money Orders, we will delay shipment until payment clears, usually 5-10 business days.
Viewing Orders
Orders can be viewed by logging into you account. You must have created an account with us and not checked out as a "Guest." Or call us at 1-800-344-4465, Monday - Friday 8:30am-5:00pm EST.
Updating Account Information - Reset Password
Log in to you account to change or modify your information. Passwords can be reset by clicking the "Forgot Your Password" link on the login screen. Enter your email address and a new password will be sent to your email address. If you email address has changed, please call us at 1-800-344-4465, Monday - Friday 8:30am-5:00pm EST.
Disclaimer
All information on this site is believed to be correct. Mendelsons assumes no responsibility for the accuracy of this information. Liability is limited to refund or replacement of product only. Prices subject to change without notice. All items are subject to prior sale. Mendelson's Liquidation Outlet is not responsible for typographical errors or omissions. Photos are a pictorial representation only, and may not be the exact product.
Warranty
All merchandise is sold as is, where is. You will receive the item in the condition as stated or we will try to replace or exchange your item at no additional charge. There are no warranties for fitness for a particular use. All information in the description is listed as accurately as possible. We do not guarantee the information's accuracy.. We are not responsible for incidental or consequential damage due to defective, or improper use of products. There are no other warranties, either expressed or implied which extend or modify the foregoing. There are no warranties of merchantability or fitness for any particular purpose. No purchase order or verbal advice shall alter this agreement.
Security
Your Privacy And Security Matters To Us
At MECI, we are committed to protecting your privacy and handling every transaction with the utmost security measures in effect. We use the information you supply to process orders and to provide you with the best possible shopping experience.
How does Mendelsons protect customer information? 
When you place orders or access your order information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. 
Will Mendelsons disclose the information it collects to outside parties?
Mendelsons does not sell, trade or rent your personal information to others. All information gathered from purchases, surveys, newsletter sign ups and other online activities are used by Mendelsons to track sales, maintain customer service and handle marketing related issues. We Do Not Disclose Your Private Online Communications We honor the confidentiality of our customers' private e-mail communications with Mendelsons, as well as any profile data you may create. OPT-In and OPT-Out Newsletter The Mendelsons online newsletter is an opt-in newsletter, customers at their option can sign up to receive the electronic newsletter. Any customer at anytime can opt-out or unsubscribe to the newsletter. Clear instructions on how to unsubscribe are included with every mailing. This mailing list is never sold, rented or used by a third party. Your Consent By shopping with us, you consent to the collection and use of this information by Mendelsons. Sometime in the future if we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we may collect, how we use it, and under what circumstances if any, we disclose it. 
In Summary 
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Mendelsons possible and to enhance your overall online experience. We do not sell, trade or rent your personal information to others. We pledge to all our customers to work diligently to protect the information gathered and to seek to use the latest web technologies to provide a safe private shopping experience. 
Tell Us What You Think
Mendelsons welcomes your questions and comments about privacy. Please send e-mail to meci@meci.com.
 
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